Everywhere you turn in the insurance world, it's all about AI - how it's making processes faster, smoother, and more efficient.
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But amidst all these internal talks, we wondered, what about the customer? What about the policy holders? Do they even care if their insurer is using AI? Do they want their insurer to use AI, and if so, in what ways?

Everywhere you turn in the insurance world, it's all about AI – how it’s making processes faster, smoother, and more efficient.

To get some answers, we spoke with five fully insured individuals from across the United States.